Description

COMMS MUNDI provides a multi-enterprise, multi-queue Call center, which allows incoming and outgoing calls be automated and managed, routing them to the most appropriate destination (agent).

A sample of what COMMS MUNDI Call Center can provide

• Management of multiple enterprises, campaigns or call's queues. The number of call's queues supported depends on the capacity of the selected server.
• Access to a comprehensive set of Call center usage statistics.
• Automatic call distribution to the appropriate agent based on several algorithms.
• Integration with the COMMS MUNDI IVR for automatic responses.
• Centralized communications service not only based on phone calls but also on fax, email, SMS.
• Management, support and control of Call center's agents.
• Management of the whole system through an easy-to-use user interface.

Benefits for the company

• Provides the key tool for conducting all the company's commercial activity.
• Comprehensive and uniform view of customers throughout the company, which means standardized actions on them can be performed.
• Agility to adapt to changes in commercial relationships.
• Detection of cross-selling and up-selling opportunities.
• Low-cost Call center with advanced functions.
• Integration with the rest of functions provided by COMMS MUNDI, taking advantage of this seamless integration.

What do I need to deploy COMMS MUNDI?

• The COMMS MUNDI's modules Basic system, Telephony services and Call center, plus our free How-To guides and configuration templates covering typical usage scenarios, all available for download on this web site.
• An appropriately sized server for your situation (because of the way COMMS MUNDI handle communications traffic, typically a low-end server is sufficient).
• An engineer (with basic technical skills no gurus required!!!) for 1 to 5 days, depending on the complexity of the solution being deployed.



Two simple steps to getting your Call Center running productively inside a day!

1. Download and burn the required COMMS MUNDI modules to a blank CD, which should then be inserted into your server. Installation begins automatically. The whole process will take less than 30 minutes.
2. Download and follow the appropriate How-To guides to configure COMMS MUNDI according to your needs, allowing you to run productively your Call Center.

It's that simple!