The main characteristics exhibited by this module are listed below:

• Management of multiple call queues (campaigns). Possibility to attend simultaneously several enterprises.
• Automatic Call Distribution (ACD) that includes several call distribution algorithms. This system tqakes charge of routing incoming calls to a specific group of terminals according to their agent availability, skills or priority.
• Simple and easy-to-use route editor.
• “Call center” integration with the COMMS MUNDI’s Interactive Voice Response (IVR) and messaging systems.
• Telephone agents’ management. Agents’ monitoring and support by the supervisors, register of calls received and made for every agent, statistical reports.