Service: Support

What?    |     Plans

WHAT DO WE OFFER?

Our team of qualified engineers helps you to operate and maintain your Comms Mundi network, at an affordable price. We provide analysis and troubleshooting any of problems with networks, providers, and Comms Mundi configuration.

SUPPORT PLANS AND PRICE

The following plans are available:

Per-hour incident support [55€ per hour]

Minimum of 4 hours.
For issues in instalation, configuration, bugs and interoperability with Comms Mundi.

Basic annual support pack [100€ per month*]

Up to 4 hours per month.**
For issues in instalation, configuration, bugs and interoperability with Comms Mundi.
Response within one business day.
All correspondance via email to the designated customer representative.

* One-time charge of 1200€ corresponding a a full-year subscription.
** Time will be counted in 30 minutes increments, with a 30 minutes per-ticket initial charge counted for administrative tasks. Additional time will be billed at standard per-hour fee after all credit is consumed.

Enterprise annual support pack [400€ per month*]

Up to 16 hours per month.**
For issues in instalation, configuration, bugs and interoperability with Comms Mundi.
Response within one business day.
All correspondance via email to the designated customer representative. Direct contact via chat or phone for emergencies.

* One-time charge of 4800€ corresponding a a full-year subscription.
** Time will be counted in 30 minutes increments, with a 30 minutes per-ticket initial charge counted for administrative tasks. Additional time will be billed at standard per-hour fee after all credit is consumed.

Custom support contracts

Contact Wireless Mundi for custom support solutions adapted to your business.